PureHeart Connection & LightShare Online Store Refund and No Return Policy
Effective Date: December 1, 2024
Thank you for shopping with PureHeart Connection. We strive to provide quality products and excellent services. Please review our Refund and No Return Policy before making a purchase.
No Return Policy
a. All sales are final. Due to the nature of our products, we do not accept returns.
b. Please ensure that you carefully review your order before completing your purchase.
Refund Policy
a. Refunds will only be issued under the following circumstances:
- The item you received is defective or damaged upon delivery.
- You receive the wrong item due to an error on our part.
b. Refund request must be made within 7 days of receiving the item.
How to Request a Refund
a. To Request a refund, please contact our customer support team at: connect@lighshare.online
b. Provide the following information:
- Order number
- Description of the issue (with photo evidence if applicable)
c. Refunds will processed within 7 – 10 business days upon approval.
Non-Refundable Items
a. Items marked as “final sale” are not eligible for refunds.
Shipping Cost
a. Shipping cost are non-refundable unless the error was made by PureHeart Connection or LightShare.
b. If your refund is approved, you will receive a refund for the item cost only.